Look out for Specials on Free Delivery which we run throughout the year.  

*Free - Registered or Express Post for purchases over $100. Australia wide.

Online tracking is provided for all deliveries over $40. All deliveries are made through Australia Post.

$5.00 - Standard Post for purchases below $40. Australia wide.

3-5 working days. No signature will be required.  At checkout you can specify a safe location for your parcel to be left in should you not be at home to receive it. You will also have the option of having a calling card left in your mail box and your parcel being taken to your nearest Australian Post outlet. 

$7.95 – Standard Post Australia wide.

3-5 working days. No signature will be required.  At checkout you can specify a safe location for your parcel to be left in should you not be at home to receive it. You will also have the option of having a calling card left in your mail box and your parcel being taken to your nearest Australian Post outlet

$8.95 - Registered Post Australia wide  

3-5 working days.  A signature will be required on delivery. Should you not be at home a postcard will be left with instructions on where you can pick up your parcel from.   Generally this will be your nearest Australian Post outlet.    Delivery of your purchase is guaranteed using the Registered Post system. 

$10.95 - Express Post Australia wide

1-3 Days 

No signature will be required.  At checkout you can specify a safe location for your parcel to be left in should you not be at home to receive it. You will also have the option of having a calling card left in your mail box and your parcel being taken to your nearest Australian Post outlet. 

International Deliveries

5-15 Business Days depending on your country of residence 

Receipted Delivery   $ 17.95 AUD 

This service will require a signature on delivery.   

Pleae see full details of our Delivery information at the bottom of this page.  *Terms & conditions apply with regards to refunded items. Please see full details of our Returns and Refund policy at the bottom of this page.  .    

Depending on the postage type you decide on your order can be with you the next business day by using Express Post or 2-3 days if you live outside the Express Post delivery area. Registered or Standard Post usually takes 3-5 days .

We try to hold as much stock as possible however occasionally items will go out of stock in which case your order may take between 5-15 working days to reach you. Any out of stock items will be highlighted on the product pages so you will know before you add the item to your shopping bag if an item will take longer to deliver.  

Yes you can. 

Once your order has been dispatched you will receive a Confirmation Email from us that will include your Australia Post tracking number. Please visit http://auspost.com.au/track/ to track your parcel. If you can't locate your tracking number, or if you have any questions about your shipped order please call us on XXXXXXXXXX or drop us a line Contact us.

Yes. All your saucy secrets are safe with us and Madame Fru Fru offers a discreet billing and postage system. Your statements will show `MF Fru’ and all our deliveries arrive in a plain packaging with no mention of the contents or the sender on the outside of the parcel. Inside you will find your beautifully gift wrapped purchased

Yes we do.

We ship ALL product lines to New Zealand.

Other Countries: We ship all lingerie lines, a selected range of Booty Parlor products and battery operated pleasure toys only. Please note that we do not ship Lelo products outside of Australia & New Zealand as the voltage systems for charging these products may differ in your country of residence resulting in the possibility of them not working.   If you have any further questions regarding shipping products internationally please give us a call   XXXXXXXXXX or drop us a line Contact us.

Delivery will take approx. 5-15 Business Days depending on your country of residence. Receipted Delivery   $ 17.95 AUD 

This service will require a signature on delivery.   

Full Delivery Policy

We shall accept your order by e-mail confirmation. That is when our contract is made. Your order confirmation will contain details of your order.  A second email will be sent to you once your purchase has been dispatched. We will not send you unsolicited emails and will only contact you again if we encounter a problem with your order or if you have signed up for our Newsletter.

Madame Fru Fru offers four different payment types.

Credit Card

SecurePay Payment Gateway is a secure online payment service that lets you pay using your Visa, MasterCard, Dinners or American Express card.  SecurePay provide one of the most secure payment platforms available in the market today. 

Please note this method will show M F Fru on your credit card statements. 

PayPal

We accept PayPal as a method of payment. Our aim is to provide you with safe and discreet online shopping payment options; PayPal offers a safe, easy and discreet ways to pay.

If you pay through PayPal using your credit card your purchase will appear as M F Fru.

Cheque / Money Order

We accept Cheque and Money order payments. If you wish to use this method please send all payments to.

Madame Fru Fru

PO BOX 674

Ringwood

Vic 3134

Please note that payment must be cleared into our account before any items are dispatched.

Direct Deposit

We accept direct bank deposit as a form of payment. You can deposit funds into the following account using the name you provide as a reference number and we will email you with your order number once payment has been received.

Account Name: Madame Fru Fru   
BSB: 
083-251 Account Number: 18-532-8714

Please note that payment must be cleared into our account before any items are dispatched.

We use the SecurePay and PayPal Secure Online Payment Websites because they two of the safest and most secure ways to pay online.

For your privacy and security any information supplied to us will be handled with discretion and confidentially.  This includes all areas of purchasing, payments, packaging, delivery, customer contact and your personal details that will be kept confidential at all times.

Information that you supply to us will never be shared, passed on or sold to anyone outside of our business.  Your information is confidential and will remain with us.

For your privacy, your credit card statement will show MF Fru,  & will not include any references relating to the product purchased.

Should you have any concerns regarding your order please call us on 03 98790595 or email us for assistance using the 'Contact us' link at the bottom of this page or from the left hand menu.  

Yes. So long as your order has not been dispatched you can call us on 03 98790595 or email us , by using the 'Contact us' link located at the bottom of this page or in the left hand menu, to cancel your order.

If your lingerie has been dispatched you may send it back to us upon receipt for an exchange or refund subject to the conditions of our Returns Policy, which you can find full details of at the bottom of this page or from the left hand menu.

If your purchased item is a pleasure toy, bedroom accessory, oils, cosmetics or book and has been dispatched unfortunately we can not cancel your order . Please choose carefully as all of these items are non returnable.

Yes, you can.

All purchases come with complimentary gift wrapping. This means that your purchase will be wrapped in soft tissue paper and secured with beautiful Madame Fru Fru satin ribbon, free of charge. Alternatively if your purchase is for a special gift or you would like to treat yourself you may like to upgrade your gift wrapping to a

Madame Fru Fru Signature Gift Box for $6.95. 

Our elegant, custom designed Signature Gift Box comes with delicate scolloped tissue paper, beautiful Madame Fru Fru satin ribbon and hand tied bows.

Add a final touch of Fru Fru glamor and enhance your seductive gift or personal purchase with our luxurious Madame Fru Fru Signature Gift Box.

Yes you can. This is a free service. Your message will be transferred onto a Madame Fru Fru gift card and enclosed with your sensual surprise.  Please enter your message in the comments box on the check out screen and we'll do the rest!    If you would prefer a blank gift card to write your own special message in, please enter “Blank Gift Card “ in the comments box at checkout.

Yes you can

Your Madame Fru Fru Gift Card can be personalized with your own personal message. You can also have your card presented in an elegant, custom-made gift box, secured with our beautiful signature ribbon for just $3.95.  Standard Postage on all Madame Fru Fru Gift Cards is FREE and takes 3-5 days.

You have two choices on how you can send / receive your Gift Card: 

• By post. With the option of having your Gift Card presented in one of our beautiful custom-made gift boxes.
• By email as an ‘e-Card’. This can be a very useful option should you need a gift quite quickly.  e-Cards can be sent on the same day as purchase or on an alternative date, which you can specify when placing your order.

If you do not spend the full amount allocated to your Gift Card the remaining amount will remain on their card for you to use at a later date. If the amount on the card does not cover the cost of your purchase you can pay the outstanding amount by using any one of our payment options. All Madame Fru Fru Gift Cards are valid for 18 months from the date of purchase.

Subscribing to the News Letter will ensure you don’t miss out on all our latest offers, promotions and special members deals.  Be the first to find out about our online Sales, new brands, new stock items and discounts.

Our mission here at Madame Fru Fru is for you to look and feel fabulous in your chosen Lingerie so if for any reason you do not then you need to let us know!  We try extremely hard to give you as good a representation as possible of all our products however in the unlikely event that your lingerie does not meet your expectations you may return your item/s to us, in it’s original condition, within 14 days of receipt Australian customers, 25 days international customers, for an exchange or a refund subject to our Returns Policy. Please ensure you contact us for a returns number BEFORE you return your lingerie. Please see details of our full Returns Policy at the bottom of this page or in the left hand menu.  

Due to the intimate nature of the products that we sell we do not offer exchanges or refunds on panties (individual purchases), nipple tassels, pasties or stockings / hosiery.

Please choose carefully. Due to the intimate and personal nature of these products we do not offer refunds or exchanges on pleasure toys and bedroom accessories including but not limited to hand / wrist cuffs, feather ticklers/whippers & blindfolds. Hopefully the detailed information that we provide regarding our pleasure toys will help you make an informed choice.

Please choose carefully. For hygiene reasons we do not offer refunds or exchanges on these products. We stock a small number of samples for the most popular oils & moisturizers so may be able to provide you with a free of charge tester.  Please feel free to drop us a line of give us a call with details of the product that you are interested in and we will let you know if we have samples of that particular product. Our contact details can be found at the bottom of this page or in the left hand menu using the ' Contact Us' link.

In the unlikely event that you do encounter a problem with your purchase please firstly accept our apologies.

By following our Faulty Returns Policy & Procedure you may return faulty Lingerie within 14 days of receipt and Pleasure Toys & Bedroom Accessories with 21 days of receipt, for an exchange of refund. Please see full details of our Returns Policy at the bottom of this page.

Please feel free to call or email us with any queries you may have. 

Call us : Monday – Friday  between 8.30am and 6pm 03 98790595.  Saturday and Sunday you can leave a message on this number and we will get back to you ASAP.  

Email us at any time by using our 'Contact Us' link at the bottom of this page and we will get back to you ASAP.  

Yes we can.  If you do not see what you are looking for in our collection then please give us a call or drop us a line with the full details of what you require.  We work with a number of lingerie / pleasure toy companies so may be able to track down what you are after.  Please use the 'Contact us' link at the bottom of this page or from the left hand menu.    

Absolutely.  We can supply your recipient with a Gift Receipt, which will allow them to exchange their lingerie in accordance with our full Returns Policy.  At the checkout page please write Gift Receipt in the comments box and we will take care of it. 

Simply click on our Pleasure Toys tag and you will see a section called ‘ The joys of toys.’ This should provide you with all the general information you need. Should you have any further questions you can always drop us a line or give us a call and we will do our best to help you with your enquiry.